Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Jan 16, 2014 08:42 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 17, 2014 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 17, 2014 11:01 AM	its up and working now	Add Attachment
Adam Fyffe	Jan 16, 2014 10:24 AM	updated, going to gpupdate them tomorrow when I get in	Add Attachment
Adam Fyffe	Jan 16, 2014 10:11 AM	Going to switch network settings so that group doesn't have a default printer and everyone can choose their own	Add Attachment
Adam Fyffe	Jan 16, 2014 09:04 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Jan 16, 2014 08:42 AM	She is located in ITC 205.He printer is not staying on the default she wants which is to her office. She would like someone to come look at this so she does not have to keep resetting it in the mornings. You can contact her by phone and she is in her office 8 to 5 everyday.	Add Attachment