Service Request Ticket - # 52750

Service Request Information

CONTACT Name Enright, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2014 09:36 AM
Department The Research Institute Phone 89214
Location Email enrighte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130439[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. HK79VY1 Location PDR

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0091562, Adobe Master Collection CS6 WIN from P0092506; Adobe CC201* Named user from UCS order #8625

Wired NIC F0:1F:AF:54:6E:24


Wireless NIC C4:D9:87:10:49:5C


Bluetooth NIC C4:D9:87:10:49:5F

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 17, 2014 01:33 PM 
Status changed from (2) Scheduled to (5) Completed
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Jared Petersen Jan 17, 2014 01:33 PM 
Mapped his network drives.
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Jared Petersen Jan 16, 2014 11:33 AM 
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Jan 16, 2014 10:09 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Jan 16, 2014 10:09 AM 
Left him a VM to let him know that I will be there between 1-3 PM 
tomorrow.
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Shandelle Plasker Jan 16, 2014 09:36 AM 
For some reason his drives are gone off of his
computer and he cannot re locate them. Dave M.
looked into his account for me and did not ssee
anything wrong. When you go to look at his
computer make sure he is connected to the right
active directory group.

He is available tomorrow between 9-12 and 1-3
You can contact him by phone.
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