Service Request Ticket

Service Request Information

CONTACT	Name	Ambrose, Danielle	Date	Jan 16, 2014 09:56 AM
	Department	Education & Leadership	Phone	88187
	Location		Email	ambrosed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091286 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53M0km1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F4:DC

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 24, 2014 01:07 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jan 24, 2014 01:07 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jan 24, 2014 01:07 PM	got info from here, http://support.microsoft.com/kb/156212	Add Attachment
Craig Reno	Jan 24, 2014 01:03 PM	Changed registry in Software\Microsoft\Windows NT\CurrentVersion\Windows to \\KRUSTY\RG- RegBack,winspool,Ne01: sets her default printer to RG-Regback	Add Attachment
Craig Reno	Jan 24, 2014 11:33 AM	Left VM	Add Attachment
Adam Fyffe	Jan 23, 2014 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jan 21, 2014 10:18 AM	Ill head over tomorrow and take a look between 8-12.	Add Attachment
Adam Fyffe	Jan 21, 2014 08:13 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Jan 17, 2014 03:49 PM	Called her office, but I'm guessing she left for the weekend.	Add Attachment
Lexie Widmer	Jan 16, 2014 12:52 PM	Ran gpupdate /force. This fixed it for my profile, but not hers, which still defaults to fax.	Add Attachment
Shandelle Plasker	Jan 16, 2014 09:56 AM	When she restarts her computer or turns it off her default to her printer changes to random locations. It did not use to do this before and she did not have any problems with her default sticking. You can contact her by email or phone and she is in her office 8 to 5 except when she takes a lunch.	Add Attachment