Service Request Ticket - # 52751

Service Request Information

CONTACT Name Ambrose, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2014 09:56 AM
Department Education & Leadership Phone 88187
Location Email ambrosed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091286[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53M0km1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F4:DC


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Jan 24, 2014 01:07 PM
Task reassigned to Craig Reno.
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Craig Reno Jan 24, 2014 01:07 PM
Task reassigned to Craig Reno.
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Craig Reno Jan 24, 2014 01:07 PM
got info from here, http://support.microsoft.com/kb/156212 
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Craig Reno Jan 24, 2014 01:03 PM
Changed registry in Software\Microsoft\Windows 
NT\CurrentVersion\Windows to \\KRUSTY\RG-
RegBack,winspool,Ne01:

sets her default printer to RG-Regback
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Craig Reno Jan 24, 2014 11:33 AM
Left VM
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Adam Fyffe Jan 23, 2014 10:09 AM
Task reassigned to UCS Tech.
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Adam Fyffe Jan 21, 2014 10:18 AM
Ill head over tomorrow and take a look between 8-12.
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Adam Fyffe Jan 21, 2014 08:13 AM
Task reassigned to Adam Fyffe.
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Lexie Widmer Jan 17, 2014 03:49 PM
Called her office, but I'm guessing she left for
the weekend.  
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Lexie Widmer Jan 16, 2014 12:52 PM
Ran gpupdate /force.  This fixed it for my
profile, but not hers, which still defaults to fax.  
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Shandelle Plasker Jan 16, 2014 09:56 AM
When she restarts her computer or turns it off her
default to her printer changes to random
locations. It did not use to do this before and
she did not have any problems with her default
sticking. 
You can contact her by email or phone and she is
in her office 8 to 5 except when she takes a lunch.
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