Service Request Ticket - # 52756

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2014 01:23 PM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20071240[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description q
Serial No. CN0R289D7161885LBJ1U Location PDR
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jan 16, 2014 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 16, 2014 02:58 PM 
The mac fixed itself.  The pc seemed fine.  I
browsed around, played youtube, and didn't
experience the issues.  I explained that to Adela,
and told her that I'd close it for now, but if
he's still experiencing the issue, we can re-image.
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Lexie Widmer Jan 16, 2014 01:53 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jan 16, 2014 01:23 PM 
****This is an email****
Hi there,

ASWOU is having issues with a couple computers.
Below are the details the students provided me with:

20071240[Edit Inv] - Computer constantly freezes while in
use and monitor often goes blank (black screen).
Unable to play YouTube videos. 
20071110[Edit Inv] - Mac - Students are unable to sign in to
it using their WOU sign on information. 

Both computers are located on the first floor of
the Werner University Center in WUC122

Thank you!
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