Service Request Ticket - # 52757

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2014 01:46 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:93:9A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 16, 2014 03:11 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Jan 16, 2014 03:11 PM 
Check Kathy office the problem with the network
connection is the cable wasn't properly connected
to the system unit.
Add Attachment
Craig Reno Jan 16, 2014 02:47 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Katie Halvorson Jan 16, 2014 01:47 PM 
Anytime is a good time.  She goes to lunch from
12-115.
 Add Attachment
Katie Halvorson Jan 16, 2014 01:46 PM 
ED242 student worker computer is not connecting to
the internet or her drives.  They checked the
ethernet and it is all plugged in.  She also tried
restarting the computer but still no connection to
drives or internet. 

Tom checked the port and it should be active but
if no IP then to make a ticket for Paul.
 Add Attachment