Service Request Ticket

Service Request Information

CONTACT	Name	Kazerouni, Rahim	Date	Jan 16, 2014 03:56 PM
	Department	Natural Science Division	Phone	88489
	Location		Email	kazeror@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090517 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	728SFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:ED

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 17, 2014 08:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 17, 2014 08:44 AM	Site was not trusted by Java. Lowered the security threshold allowed the site to be loaded properly.	Add Attachment
Craig Reno	Jan 17, 2014 08:20 AM	Task reassigned to Craig Reno.	Add Attachment
Jennifer McCarroll	Jan 17, 2014 08:19 AM	In office today until 4PM with a lecture from 10-11am.	Add Attachment
Katie Halvorson	Jan 16, 2014 03:56 PM	There is a thing on the internet that he has been using--Jchem ed digital library (he googles it). It gives a Java error and when he tries to update it, he gets it all installed and still not working. It does the same thing on classroom computer and office computer. He is around tomorrow except from 10-11. Devolder206 and his office computer is doing the same thing.	Add Attachment