Service Request Ticket - # 52773

Service Request Information

CONTACT Name Carrillo-Garcia, Adriana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2014 11:26 AM
Department Student Enrichment Program Phone 88550
Location Email carrilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071249[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 4GJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:C1:2A

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 21, 2014 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jan 21, 2014 10:11 AM 
Dropped off computer.
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Jared Petersen Jan 17, 2014 05:00 PM 
Dell diagnostics came up with bad HD. Swapped it and imaged it. 
Ready to be delivered.
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Jared Petersen Jan 17, 2014 01:46 PM 
Task reassigned to Jared Petersen.
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Adam Fyffe Jan 17, 2014 01:17 PM 
Task reassigned to Adam Fyffe.
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Alyssa Little Jan 17, 2014 11:28 AM 
Her email is carilloa@wou.edu
Ext. 88550
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Alyssa Little Jan 17, 2014 11:27 AM 
Brought in computer that she thinks has a virus,
when it turns on a blue screen keeps popping up.
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