Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 21, 2014 09:04 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B4:15:1B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Meagan Ronningen	Jan 23, 2014 09:21 AM	The computer that was returned yesterday from this service request is now freezing in layers. When the computer froze, it needed to be restarted. When restarted, the computer froze again. This is the same problem the computer was having before.	Add Attachment
Adam Fyffe	Jan 22, 2014 10:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 22, 2014 10:06 AM	reimaged and in place	Add Attachment
Adam Fyffe	Jan 21, 2014 09:48 AM	I have computer now, it is not logging in and having keyboard/mouse issues. will reimage	Add Attachment
Adam Fyffe	Jan 21, 2014 09:15 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 21, 2014 09:04 AM	He doesn't have anyone to run over here and get some but he needs one wired PC keyboard and mouse. The computer will work for a little while but then no function from the keyboard or mouse. He has tried different ports and would like to try different devices now to see if that fixes the computer. Computer is west side of Ref area with scanner attached to it.	Add Attachment