Service Request Ticket - # 52784

Service Request Ticket - # 52784

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 21, 2014 09:48 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XTJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN and TRANSFERRED to new cpu W#20141152 SR 59555 MAR2016: DreamWeaver CS5.5 WIN from P0071871; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:63:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Meagan Ronningen	Jan 29, 2014 12:16 PM	Computer has been returned to the Library and has been wiped clean, but now needs a reinstall of Adobe Acrobat Pro.	Add Attachment
Meagan Ronningen	Jan 23, 2014 09:24 AM	Student worker who uses this computer is saying that the computer is still having the same problem and that it is just as bad as it was before. In particular, the computer is having a problem with the program called snapdo, but this issue is happening across all web browsers tried.	Add Attachment
Adam Fyffe	Jan 22, 2014 10:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 22, 2014 10:06 AM	cleaned up and updated, also ran some scans	Add Attachment
Adam Fyffe	Jan 21, 2014 10:17 AM	Sent email for availability and to scheduled to meet tomorrow	Add Attachment
Adam Fyffe	Jan 21, 2014 09:49 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 21, 2014 09:48 AM	**This is an email** Ellllooo Chris, Still a little heart broken after my loss, but on a serious note, my computer here at the library like the one I use during work is going super slow. I tried restarting it, but nothing seems to work. It took me 13 minutes to reserve a study room for a gentleman, and it logs me out of chat every few minutes. I also still get the weird snapdo popups. I have no clue how to fix it, and I'm never in during normal hours so that UCS or someone could check it out. What do you recomend?	Add Attachment
Katie Halvorson	Jan 21, 2014 09:48 AM	When she gets on the computer it changes her homepage to snapdo--which looks like a google copied page. Everything works but snapdo stuff keeps coming up. It is a student worker computer at info desk on the left. It seems to be one student worker profile that is having the issue. Perla Arreguin is the worker with the issue.	Add Attachment