Service Request Ticket - # 52785

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2014 10:20 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080625[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A8XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:23:32:2E:32:30

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 21, 2014 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jan 21, 2014 11:24 AM 
Cable used to connect the USB ports on her monitor to the 
computer was unplugged.
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Jared Petersen Jan 21, 2014 11:12 AM 
Task reassigned to Jared Petersen.
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Katie Halvorson Jan 21, 2014 10:20 AM 
No keyboards or USB ports are working.  She has
tried 2 keyboards and multiple different ports and
nothing is working.  The log in screen cannot be
logged into because she can't type. 

She is around till noon today
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