Service Request Ticket - # 52795

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2014 03:52 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080297[Edit Inv] (opens in a new window) Bldg/Room SSC 166
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY212321 Location replacing W#980487 GUPPY(orig. ED142)

Model CB516A Hostname guppy.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer IP:140.211.118.57 Ink/Toner Refill

Wired NIC 00:1E:0B:1B:2C:17


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Jan 23, 2014 12:28 PM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 23, 2014 12:28 PM
Jared and I helped her connect to h:drive, ed-guppy, and ed-
gondor.  
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Jared Petersen Jan 23, 2014 11:53 AM
Task reassigned to Lexie Widmer.
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Craig Reno Jan 22, 2014 03:35 PM
Called, says she would like someone to come over tomorrow at 
noon.
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Jared Petersen Jan 22, 2014 11:04 AM
Task reassigned to UCS Tech.
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Jared Petersen Jan 22, 2014 11:04 AM
Melanie will not be available until 1:00 PM today.
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Jared Petersen Jan 22, 2014 09:10 AM
Task reassigned to Jared Petersen.
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Alyssa Little Jan 21, 2014 04:46 PM
****This is an email****
Thank you Kimber!

UCS folks, 

Just a note, in case it needs to be exactly right
to connect me...it's hays without an e. 
haysm@wou.edu.

Thank you all for your help...Melanie
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Alyssa Little Jan 21, 2014 03:52 PM
****This is an email****
Good afternoon,

Can you please assist our faculty member with
pointing her mac laptop to one of our printers?

Melanie Landon-Hayes, hayesm, Ed 156
V00318478

To the printer in ED 166: Ed_Guppy 20080297[Edit Inv]


Thank You!

---------- Forwarded message ----------
From: Melanie Landon-Hays 
Date: Tue, Jan 21, 2014 at 2:21 PM
Subject: Re: Quick question...
To: Kimber Townsend 


Hi Kimber, 
I can't see that in my list...I'm finding my
available printers as I go to print and look at
change destination.  I'm not particularly Mac
savvy so I'm not sure how to find available
printers if I'm not printing.  Sorry!
Thank you, Melanie

Melanie Landon-Hays, PhD
Assistant Professor of Literacy Education
Western Oregon University
haysm@wou.edu
Office: (503) 838-9223
Cell: (435) 535-6532

"You must do the things you think you cannot
do."--Eleanor Roosevelt



On Tue, Jan 21, 2014 at 1:48 PM, Kimber Townsend
 wrote:

    Thanks Kris.

    Hi Melanie.  Can you do these steps for me?
    --> View your available Printers
    ---> Do you see "ED_Guppy" in that list?



    On Tue, Jan 21, 2014 at 1:42 PM, Kris Dalton
 wrote:

        SO Sorry for the late attention to your
email! I'm the dullest techno-question-crayon in
the box, so I'm copying your email to Kimber.  In
a pinch....we can also get you a flash drive and
print from one of the ED Office (mine would work!)
computers.  THANKS :  /  Kris


        On Tue, Jan 21, 2014 at 1:01 PM, Melanie
Landon-Hays  wrote:

            Hi Kris, 
            My laptop is not networked with the
office printer and I'm wondering if you know who I
should contact to get that hooked up?  I usually
print on my office printer, but it was glitchy
today and thought it would be nice to have the
option. 

            Thank you!  Melanie

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