Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jan 21, 2014 04:32 PM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20090619 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Ultrasharp 2208WFP 22-in LCD Monitor
	Serial No.	CN0H069H7287288617VM	Location	PDR

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jan 24, 2014 03:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jan 24, 2014 03:03 PM	Went over, fixed David's (in 104) by manually changing the default in the registry: \\KRUSTY\RG-RegBack,winspool,NE03 Nancy and Aaron said that they had experienced some problems earlier in the week, but that it was fine now.	Add Attachment
Lexie Widmer	Jan 24, 2014 02:42 PM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	Jan 24, 2014 11:56 AM	Went over to ask Leonard about the issue, his computer is apparently selecting the correct defaults, but many others in the office are getting seemingly random default printers. He says that Nancy, Aaron, and David in room 104 are having this issue as well. Talked to Lori and there is apparently nothing wrong on the server end.	Add Attachment
Adam Fyffe	Jan 23, 2014 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jan 21, 2014 05:06 PM	Task reassigned to Adam Fyffe.	Add Attachment
Alyssa Little	Jan 21, 2014 04:32 PM	Multiple computers in the Registrars office are having issues connecting to the printers. Their computers keep changing their default printers to other printers around the office. The computers are 20090619 20091285 20091281 They will be available all day tomorrow 1/22	Add Attachment