Service Request Ticket - # 52800

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2014 08:25 AM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8937KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4F:94

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 24, 2014 05:05 PM 
Status changed from (2) Scheduled to (5) Completed
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Jared Petersen Jan 24, 2014 05:05 PM 
Re-imaged it.
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Jared Petersen Jan 24, 2014 01:19 PM 
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Jan 24, 2014 12:53 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Jan 24, 2014 12:53 PM 
Going to head over at 4:00 PM to reimage it.
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Lexie Widmer Jan 23, 2014 01:51 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Jan 23, 2014 01:20 PM 
Task reassigned to Lexie Widmer.
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Jared Petersen Jan 23, 2014 10:30 AM 
Task reassigned to UCS Tech.
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Jared Petersen Jan 23, 2014 10:30 AM 
Ran CCleaner. Found out that the computer is using about 70% of 
its available memory. One of the processes (svchost.exe) was using 
a good chunk of memory. Likely a virus. Will have to set up a scan 
or re-image it.
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Jared Petersen Jan 23, 2014 09:26 AM 
Task reassigned to Jared Petersen.
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Craig Reno Jan 22, 2014 02:32 PM 
Wont be open until tomorrow morning 8-10 am
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Adam Fyffe Jan 22, 2014 12:59 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Jan 22, 2014 12:59 PM 
there was a class when i went over there
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Adam Fyffe Jan 22, 2014 10:11 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jan 22, 2014 08:25 AM 
****This is an email****
Yes, the professor had to reboot a few times
during lecture.
 
Thanks!
 
Jeanie
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Katie Halvorson Jan 22, 2014 08:25 AM 
****This is an email****
Hi there,
 
The computer in NS 103 was running very slowly
today and was getting hung up.  Would someone
please check on it?
 
Thanks,

Jeanie
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