Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jan 22, 2014 08:54 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091493 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 9050dn Printer w/ HP 2000-Sheet Input Tray #Q3723A/C8531A
	Serial No.	JPRCB3Y0P2	Location	PDR
	Model	Q3723A	Hostname
	Notes	purchased w/ HP 2000-Sheet Input Tray #C8531A, Maint Kit for HP LJ9050dtn from P0088083 12-2012; Maint Kit for HP LJ9050 from P0092638 DEC2013 SR52423	Ink/Toner Refill
	Wired NIC	F4:CE:46:3F:EC:11

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 04, 2014 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 04, 2014 08:54 AM	Leonard and I discussed the different options of what to do with the printer. He is fine with just leaving it how it is since he has trays 2 and 3. He doesn't want to spend anymore money on the printer in case it doesn't fix anything. They also can print to their copier if need be. Let Leonard know that I would be closing out this ticket.	Add Attachment
Megan Thibeault	Jan 22, 2014 02:13 PM	price request 7471	Add Attachment
Adam Fyffe	Jan 22, 2014 12:58 PM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Jan 22, 2014 12:58 PM	There is no jam and the error has 2 meanings which 1 is jam and 2 try is not lifting properly and its not grabbing the page in time and times out. May need to change out the paper lifer	Add Attachment
Adam Fyffe	Jan 22, 2014 10:08 AM	Ill head over when I go to fix the printer defaults	Add Attachment
Adam Fyffe	Jan 22, 2014 10:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 22, 2014 08:54 AM	Printer says it has a jam in tray 4 and Max and Leonard have both checked everything and still no jam found. He also tried restarting and unplugging it and every time it comes back on, it says the same error about the jam. RG-RegVault	Add Attachment