Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jan 22, 2014 09:34 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	DL00JQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)
	Wired NIC	BC:30:5B:D8:F4:59

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jan 23, 2014 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jan 23, 2014 11:39 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jan 23, 2014 11:39 AM	Finished setting it up and delivered to user.	Add Attachment
Adam Fyffe	Jan 23, 2014 10:08 AM	I have computer now, reimaging	Add Attachment
Adam Fyffe	Jan 22, 2014 10:08 AM	heading over after I set up the printer	Add Attachment
Adam Fyffe	Jan 22, 2014 10:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 22, 2014 09:35 AM	Anytime will work.	Add Attachment
Katie Halvorson	Jan 22, 2014 09:34 AM	The computer is running really slow. It is the student worker computer. When they try to open an Excel, it took 5mins--literally. The internet seems to be ok but all of the software takes forever to open and do anything. Computer is in TODD203.	Add Attachment