Service Request Ticket - # 52805

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2014 09:57 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120137[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLFN7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8D:1F

TECHS Submitted by Jared Petersen Contact jpetersen11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 23, 2014 02:26 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 23, 2014 02:26 PM 
PSU has been installed.  Computer is back in its 
original location.
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Jared Petersen Jan 22, 2014 11:31 AM 
Contact changed from Lori Burgeson to Student Student.
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Jared Petersen Jan 22, 2014 11:31 AM 
Sent email off to Steve Taylor to let him know what was going on.
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Lori Burgeson Jan 22, 2014 11:30 AM 
Contact changed from Student Student to Lori Burgeson.
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Lori Burgeson Jan 22, 2014 11:30 AM 
Warrantying PSU first.
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Jared Petersen Jan 22, 2014 10:52 AM 
Task reassigned to Lori Burgeson.
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Jared Petersen Jan 22, 2014 10:52 AM 
We don't have any power supplies to swap in for troubleshooting. 
On Lori's desk.
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Jared Petersen Jan 22, 2014 09:57 AM 
Optiplex 990 in NS 216 (#20120137) does not turn on. Blinking 
amber power light. Either bad motherboard or power supply. Going 
to see if we have an extra power supply around here that will work 
for it. Computer is on my desk now.
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