Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Jan 22, 2014 01:02 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101091 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C5BP1Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	C5BP1Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	5C:26:0A:56:08:F4
	Wireless NIC	18:3D:A2:51:53:74
	Bluetooth NIC	68:A3:C4:47:04:D4

TECHS	Submitted by	Meagan Ronningen	Contact	mronningen12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 22, 2014 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 22, 2014 02:30 PM	Delivered.	Add Attachment
Craig Reno	Jan 22, 2014 02:20 PM	Did this: Run gpedit.msc Expand Computer Config Windows Settings Security Settings Local Policies Security Options Look for the following "Interactive Logon:Do not display last user name" No longer displays last user that was logged in. Ready to deliver	Add Attachment
Craig Reno	Jan 22, 2014 01:36 PM	Task reassigned to Craig Reno.	Add Attachment
Meagan Ronningen	Jan 22, 2014 01:02 PM	**This is an email** This laptop (part of our checkout collection, so it lives behind the checkout desk), will not release a logged in user, mclark13. We have done a hard reboot several times with no results--the Windows login screen still requests the password for mclark13 to unlock the system. Thanks, Janeanne ---- Janeanne Rockwell-Kincanon	Add Attachment