Status changed from (1) Pending to (5) Completed

Task reassigned to Megan Eichler.

Had Marshall show me what was going, on the receptionist 
computer up front the lag was fairly negligible, however looking 
at Sheree Solario's computer it was very severe and Blumen 
stopped responding at a couple points. 

We had a resource monitor open while they were running the 
program, and while they were saving a file there was not 
noticeable increase in memory or cpu usage, definitely not 
enough to crash the program or cause lag that lasts for minutes. 
The network meter appeared to go up significantly.

Marshall contacted Blumen and requested help setting up a local 
instance of the database on one of the computers to see if the 
network was in fact causing the issue. I also suggested that we 
can try to upgrade the memory on the machines to see if that 
makes a noticeable difference.  We may also try to set it up on a 
fresh image to see how it preforms then.

Marshall will likely call us when he hears from Blumen about 
setting up the local server. 

I already checked the network path.  Everything
looks great. 

Hey Paul, could you see if this is a network
connection/port problem?  Although, it is on
multiple computers.  

With Firefox, Chrome, And Blumen open, 70% of 
memory is in use.  The largest memory users (in 
processes window) are the web browsers and SpyBot.  
Blumen isn't using very much ( ~8,000K)

Task reassigned to UCS Tech.

Craig, this is clearly a desktop issue. I would
check the systems and make sure that they have
enough memory to load the database and are not
swapping. This can't be a server issues cause I
say so!!! :)

****This is an email****
It¿s all the computers in our office, but we can
use the front desk computer to start with: 20110224

 

Thank you,

Marshall

 

Marshall Guthrie

Acting Director ¿ Student Enrichment Program (TRIO
- SSS)

Western Oregon University

503.838.8168

 

It¿s easy to schedule an appointment with me. 
Just go to http://www.marshallguthrie.com

Also, get the latest SEP news in our Facebook
Group:
https://www.facebook.com/groups/382023598509647/

 

From: ucshelpdesk@mail.wou.edu
[mailto:ucshelpdesk@mail.wou.edu] On Behalf Of UCS
ServiceRequest
Sent: Wednesday, January 22, 2014 2:06 PM
To: Marshall Guthrie
Subject: Re: Help Request

 

Can I get the WOU #'s off of the computer that are
experiencing the issue?

Thanks!

UCS

 

On Wed, Jan 22, 2014 at 1:43 PM, Marshall Guthrie
 wrote:

This problem involves the Blumen Student Database
software installed on computers in the SEP Program
office.

 

Blumen runs a client version on each workstation
which communicates with a main database server
currently stored on the I-Drive.  We are
experiencing a significant wait as certain
commands process.  These waits are often only a
few seconds, but can consistently last more than 1
minute at times.  As each student entry can
involve several of these waits, that time adds up
quickly and can make a 5 minute entry become a 15
minute entry.

 

I have contacted the vendor support and they have
a process by which we can run the server on a
local machine, and then run the same process over
the network to see the inpact the network is
having on wait times.

 

I¿d like to work with someone to try to resolve
this issue.  This may involve store our database
on a faster server, or otherwise optimizing our
connection to the database.

 

Please coordinate with Marshall Guthrie.

 

Thanks,

Marshall

 

Marshall Guthrie

Acting Director ¿ Student Enrichment Program (TRIO
- SSS)

Western Oregon University

503.838.8168