Service Request Ticket - # 52815

Service Request Information

CONTACT Name Saindon, Brad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2014 09:45 AM
Department Health & Exercise Science Phone 88384
Location Email saindonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091302[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 53Q1KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53Q1KM1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F9:FD

TECHS Submitted by Meagan Ronningen Contact mronningen12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 23, 2014 09:51 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 23, 2014 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 23, 2014 09:51 AM 
Duplicate ticket.  Please refer to ticket 52802 for 
any updates
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Meagan Ronningen Jan 23, 2014 09:46 AM 
Error Message: shows quicktime puzzle peice, and gets a message
that quicktime has crashed
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Public
Meagan Ronningen Jan 23, 2014 09:46 AM 
Browser: Wou.edu email and using Chrome
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Meagan Ronningen Jan 23, 2014 09:45 AM 
He is recieving videos from a recuiting source
through email that he is unable to access on his
computer. Has installed the latest version of
quicktimes and still is not working. The videos do
not work on his or his assistants computer. These
are important videos that he needs to be able to
access. He spoke with someone yesterday or Tuesday
and that person requested that he call back and he
no longer remembers who he spoke with, but someone
was supposed to come look at the computer. He says
he will be in the office till 11 today. Will also
be available till about 2PM tomorrow.
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