Service Request Ticket - # 52816

Service Request Information

CONTACT Name Baltzley, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2014 10:16 AM
Department Natural Science Division Phone 88832
Location Email baltzlem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070966[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2FKZ9G1 Description Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
Serial No. 2FKZ9G1 Location Smart Classroom Instructor's Station

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003

Wired NIC 00:1E:4F:DC:9D:7C

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jan 23, 2014 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 23, 2014 01:51 PM 
Activated using key from microsoft KMS site.
Uninstalling and reinstalling sophos allowed
foldit to open.
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Craig Reno Jan 23, 2014 01:45 PM 
Task reassigned to Laven Voth.
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Lexie Widmer Jan 23, 2014 01:01 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Jan 23, 2014 01:01 PM 
Ran slmgr /skms quimby.wou.edu etc. It came back
"product key has been blocked."

Also tried the online activation, but it said the
key was bad.  Lori recommended talking to Richard.
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Lexie Widmer Jan 23, 2014 12:42 PM 
Task reassigned to Lexie Widmer.
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Jennifer McCarroll Jan 23, 2014 10:16 AM 
Mike called this morning from Natural Science Room
202. The front teacher computer #20070966[Edit Inv] says the
windows is not genuine and asks for an update, as
well as the software Foldit is unavailable to
access because SOPHOS is saying it is untrusted. 
There is one student computer also having the
Foldit issue, that computer's number is 20091039[Edit Inv]

Should be open/available any time
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