Did some troubleshooting on the machine trying to
find the problem causing it to lost connection to
the internet.At the final analysis I re-image the
entire system and loaded the necessary software
that the library staff need. That solve the problem.

Priority changed from (3) Priority to (2) High Priority.

One computer cannot get on internet.  It is wired
and every browser says it cannot connect to
internet.  Multiple users have tried the same
computer and they all get the same issue.  When he
tries to log onto this computer, it works fine but
the majority can't get it to work.

Computer is at info desk.