Service Request Ticket - # 52820

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2014 12:52 PM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20111165[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp U2412M 24inch WFP Monitor
Serial No. CN0M2GCR742612562R8L Location PDR 2023 Giveaway

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Jan 23, 2014 04:42 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 23, 2014 04:38 PM
Took the new monitor over and set it up on the wall mount, got 
it working with the student machine. Gave monitor that was 
there originally, and the new monitors stand back to Tricia.

Laven and I tried to get it working with the instructor machine 
with a variety of adapters and a KVM, but we were unsuccessful. 
Nathan got it up and running with a long VGA cable and a DVI 
adapter.

The monitor will now display what is on the instructors screen 
when it is set to VGA, when it is set to DVI the student will be 
able to use the computer like normal.
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Craig Reno Jan 23, 2014 01:29 PM
Task reassigned to Craig Reno.
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Tricia Flaherty Jan 23, 2014 12:55 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jan 23, 2014 12:55 PM
24 inch display is on table at my desk and this is
an accommodations request so I moved it to high
priority
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Tricia Flaherty Jan 23, 2014 12:53 PM
****This is an email****
Tricia:

1) It is the computer station closest to the
instructors station, monitor  WOU # 20100858[Edit Inv]
2) The student says he intends to be in the class
this term and the next
3) Spoke to Nathan Sauer about the possibility of
of having the output from the instructor's monitor
sent directly to that monitor. The classroom does
not have that capability, so I suppose we'll also
need some sort of video splitter cable so that the
student can view the STARBOARD output on that
larger monitor, rather than the version projected
on the screen.
4) Classroom is in use MWF 12-2, and lab on
Thursdays 10-12 & 1-3, but we could work around
them on Thursdays.

Bill

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Tricia Flaherty Jan 23, 2014 12:52 PM
Disability Services and William Schoenfeld have
requested we temporarily(tell Spring Break at
least) install a 24 inch display for use by a
student with a vision impairment.  please see
Schoenfeld email to follow for more details on
which station aND LAB AVAILABLITY ETC.
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