Service Request Ticket

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Jan 23, 2014 02:33 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101158 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:93:2C

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 05, 2014 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 05, 2014 02:58 PM	Installed newest version of Java	Add Attachment
Adam Fyffe	Feb 05, 2014 11:29 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Feb 05, 2014 11:29 AM	I dont work during this time	Add Attachment
Meagan Ronningen	Feb 05, 2014 11:00 AM	Debbi would like to schedule a technician to come out next Wednesday or Thursday in the afternoon any time after 1:30	Add Attachment
Adam Fyffe	Feb 04, 2014 09:33 AM	left vm	Add Attachment
Adam Fyffe	Feb 03, 2014 08:34 AM	Task reassigned to Adam Fyffe.	Add Attachment
Dyl Karbia	Jan 30, 2014 04:37 PM	Check her office and she informed me that it wasn't the right time to work on her computer. She promise to call and give time she would like a tech work on her machine.	Add Attachment
Craig Reno	Jan 30, 2014 01:07 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Craig Reno	Jan 30, 2014 01:07 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jan 29, 2014 04:07 PM	Left VM	Add Attachment
Craig Reno	Jan 29, 2014 02:45 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Fyffe	Jan 29, 2014 08:18 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Jan 29, 2014 08:18 AM	Available after 3:30	Add Attachment
Katie Halvorson	Jan 29, 2014 08:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 29, 2014 08:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 29, 2014 08:07 AM	Started getting the same message again today and said the best time to come today would be after 330 because she won't be there.	Add Attachment
Dyl Karbia	Jan 27, 2014 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 27, 2014 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 27, 2014 03:04 PM	Check Debbie office and she informed me that the java update messages stop showing up.	Add Attachment
Dyl Karbia	Jan 24, 2014 11:10 AM	Check her office and saw a sticky note on her door saying she's out but will be available at 2:00pm.	Add Attachment
Katie Halvorson	Jan 23, 2014 02:47 PM	She called and would like you to come tomorrow 9-12 instead of today.	Add Attachment
Dyl Karbia	Jan 23, 2014 02:43 PM	Task reassigned to Dyl Karbia.	Add Attachment
Nicole Crane	Jan 23, 2014 02:33 PM	Her computer is popping up saying that she needs to have her Java updated. She would like us to come and do it for her.	Add Attachment