Service Request Ticket - # 52824

Service Request Ticket - # 52824

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Service Request Information

CONTACT	Name	Schepige, Adele	Date	Jan 23, 2014 02:44 PM
	Department	College of Education	Phone	88485
	Location		Email	schepia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090312 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HFN6CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN6CK1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	UPGRADED to WIn7Pro on P0086971 SEPT2012(original:WIndows VistaBus32bit downgraded to WIN XPProSP3), MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:4D:F3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jan 30, 2014 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jan 30, 2014 02:45 PM	plugged keyboard into different USB, and everything is working.	Add Attachment
Shandelle Plasker	Jan 30, 2014 10:49 AM	She called and said she still can not get into her computer!	Add Attachment
Craig Reno	Jan 29, 2014 01:38 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Craig Reno	Jan 29, 2014 01:38 PM	left vm	Add Attachment
Meagan Ronningen	Jan 29, 2014 12:52 PM	**This is an email** My computer was returned but it does not work. It turns on but I cannot log on. ctrl alt del is not functioning. Adele Schepige ED234	Add Attachment
Laven Voth	Jan 28, 2014 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jan 28, 2014 02:01 PM	Re installed the machine in her office.	Add Attachment
Alyssa Little	Jan 27, 2014 04:39 PM	Wont be in office till tomorrow afternoon, but the person in the front ED office will have a key to her office and will be able to let you in to install her computer.	Add Attachment
Laven Voth	Jan 27, 2014 02:15 PM	Power supply fixed, ready to deliver. Left VM.	Add Attachment
Craig Reno	Jan 23, 2014 03:03 PM	Task reassigned to Laven Voth.	Add Attachment
Craig Reno	Jan 23, 2014 03:03 PM	went and got the computer, laven is replacing the power supply.	Add Attachment
Katie Halvorson	Jan 23, 2014 02:45 PM	**This is an email** PC. desktop. i tried plugging, unplugging. when i try to turn it on, when I press the power button a tiny blinking "3' shows up near where the dvd slot is. 20090312	Add Attachment
Katie Halvorson	Jan 23, 2014 02:44 PM	My computer will not turn on at all. I am due for a new one and am communicating with Tricia about that. But meanwhile- I have nothing! There was nothing wrong with it last week when I left for a conference. When I returned- it would not turn on. Office is ED234 Adele	Add Attachment