Service Request Ticket - # 52825

Service Request Ticket - # 52825

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Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jan 24, 2014 08:19 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091018 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag	4VG8RL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VG8RL1	Location	Computer is off Campus as dist. learning station
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819; CS distance leraning course SOFTWARE-Polycom desktop license #5150-75109-001 from P0098847 order#8616 SEPT2015
	Wired NIC	B8:AC:6F:7D:2F:A2

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 28, 2014 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 28, 2014 04:43 PM	Returned their computer, tested it to make sure it works, and brought back loaner.	Add Attachment
Craig Reno	Jan 28, 2014 02:59 PM	Reimaging now	Add Attachment
Craig Reno	Jan 28, 2014 02:59 PM	**This is an email** The programs that I can think they use would be: Remote desktop (student access) I drive J drive word, excel, publisher, adobe reader, power point Thanks Ruby	Add Attachment
Craig Reno	Jan 24, 2014 01:40 PM	**This is an email** I will ask Ruby (office spec in my office) will respond as soon as possible. Please note it may not be until Monday. Thank you, Anna	Add Attachment
Craig Reno	Jan 24, 2014 11:21 AM	Emailed asking about reimaging computer, asking if there is anything that needs to be saved or installed when its done.	Add Attachment
Craig Reno	Jan 24, 2014 09:31 AM	Going to take over a loaner, and possibly reimage the computer that is there now.	Add Attachment
Craig Reno	Jan 24, 2014 09:11 AM	Stuck at identifying network. Tried new cable, and connected current cable to my laptop, internet works fine. Problem is definitely on the computer itself, reinstalling drivers did nothing. Windows network diagnostics returns an error saying there is an invalid IP configuration.	Add Attachment 20140124_091312.jpg
Jennifer McCarroll	Jan 24, 2014 08:19 AM	She is using Google Chrome and the internet suddenly stopped working and will not work now. She said she thinks there is an ethernet cord connected. This is the student worker's computer in the MSSP office in room 212 in the WUC	Add Attachment