Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Christopher	Date	Jan 24, 2014 09:23 AM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110245 (opens in a new window)	Bldg/Room	PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	9QBQ2R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:74:20:A7
	Wireless NIC	A0:88:B4:CA:A9:E8
	Bluetooth NIC	C0:F8:DA:E9:CC:DA

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 24, 2014 12:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 24, 2014 12:41 PM	Check in with him, seems to be working fine.	Add Attachment
Craig Reno	Jan 24, 2014 11:14 AM	Updated browsers, left a note asking him to call if he is still having issues, couldn't test his profile since he wasn't there.	Add Attachment
Craig Reno	Jan 24, 2014 10:53 AM	Computer seems fine at first glance. Errors might be profile specific.	Add Attachment
Craig Reno	Jan 24, 2014 10:45 AM	Task reassigned to Craig Reno.	Add Attachment
Jennifer McCarroll	Jan 24, 2014 09:23 AM	Computer froze, he did a hard restart and now his chrome will not work and firefox is extremely slow. Other programs requiring internet are working such as outlook. He will be out of office today from 10-11 but his computer is going to be left there and available to work on. He is using his laptop as the computer and connecting it to his two monitors using a hard wire and an ethernet cord.	Add Attachment