Service Request Ticket - # 52828

Service Request Information

CONTACT Name Kykendall, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2014 09:57 AM
Department Student Health & Counseling Center Phone 88313
Location Email kykendak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110590[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 3GWTKS1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084199 installed as Office 2007

Wired NIC 18:03:73:4C:61:04

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jan 24, 2014 04:33 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lexie Widmer Jan 24, 2014 04:33 PM 
Ran MalwareBytes, it picked up a slew of
infections.  She will call if she has any more
problems.  Also updated Adobe.
 Add Attachment
Lexie Widmer Jan 24, 2014 02:35 PM 
Task reassigned to Lexie Widmer.
 Add Attachment
Craig Reno Jan 24, 2014 11:23 AM 
Task reassigned to UCS Tech.
 Add Attachment
Craig Reno Jan 24, 2014 11:23 AM 
Available after 2 today.
 Add Attachment
Craig Reno Jan 24, 2014 10:45 AM 
Task reassigned to Craig Reno.
 Add Attachment
Nicole Crane Jan 24, 2014 09:57 AM 
She would like a tech to come and do updates on 
her computer.
-Adobe flash player
She is also getting alot of pop up adds, that she 
would like blocked.
Add Attachment