Service Request Ticket - # 52829

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2014 10:07 AM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8918KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:50:0D

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 24, 2014 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 24, 2014 10:30 AM 
did a restart of the printer and it started
working again.
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Megan Thibeault Jan 24, 2014 10:20 AM 
Task reassigned to Megan Eichler.
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Alyssa Little Jan 24, 2014 10:07 AM 
The printer in the admissions office isn't letting
people connect, saying that the printer is offline.

wou# 20100248[Edit Inv] 

Someone will be there all day and they were hoping
to get help with the issue asap.
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