Service Request Ticket - # 52830

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2014 10:12 AM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Feb 12, 2014 09:05 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dave McEvilly Feb 12, 2014 09:05 AM 
Mounting to the folder allows write access to
files in the folder - work around
 Add Attachment
Alyssa Little Jan 24, 2014 10:12 AM 
****This is an email****
		
to UCS
Sure thing! It's 20101414[Edit Inv]


On Fri, Jan 24, 2014 at 10:09 AM, UCS
ServiceRequest  wrote:

    Hi Elayne,
    Can I get the WOU # off of your computer?

    Thanks!
    UCS


    On Fri, Jan 24, 2014 at 10:01 AM, Elayne
Kuletz  wrote:

        Hi Jen,

        Thank for your prompt response! This is
what we tried the first time. We thought it worked
at first, but after about 30 seconds, I got locked
out again. Now, no luck at all no matter which
prefix I use 
       


        On Fri, Jan 24, 2014 at 9:50 AM, UCS
ServiceRequest  wrote:

            Hi Elayne,
            I spoke with some people about some
possible ways of helping solve this issue.
            The advice I received was when you are
connecting to servers, instead of having smb://  to



            On Fri, Jan 24, 2014 at 9:19 AM,
Elayne Kuletz  wrote:

                Hi,

                I'm using a Mac with the Mavericks
OS in my office and I have been having continued
trouble connecting to my shared drives (H drive, P
drive, I drive, J drive, X drive) since the upgrade. 

                I had been working with Ron
Swartzendruber most recently and we thought we'd
fixed the problem, but alas... 

                I can not open, copy, or save
items on my I: drive and I receive a permissions
error when I attempt to access website files on
the X: drive. This problem is specific to my
office computer, I am able to access everything
normally on other machines.

                Thanks for your help! I'll be out
of town next week so I don't need help until the
following Monday, but I wanted to get my request
in before I forgot!
Add Attachment