Service Request Ticket

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Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Jan 24, 2014 03:09 PM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090298 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	HFN9CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN9CK1	Location	009
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:48:6A

TECHS	Submitted by	Meagan Ronningen	Contact	mronningen12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 12, 2014 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 12, 2014 04:05 PM	Talk to Sue, said that chrome was able to play the video.	Add Attachment
Craig Reno	Feb 12, 2014 02:06 PM	Hasn't had a chance to test the video using chrome yet	Add Attachment
Craig Reno	Feb 11, 2014 01:41 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Feb 11, 2014 01:41 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Craig Reno	Feb 05, 2014 03:55 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Craig Reno	Feb 05, 2014 03:55 PM	**This is an email** Hello, we have a request from you about not being able to access a video you got from an email. We have left a few messages for you but haven't heard back. Please let us know when we can come over and help you out with this, either respond to this email or call us back at 88925. This is sort of a shot in the dark, but if this video is on the WOU Library website, try opening it in Google Chrome, there have been a few people on campus who have had trouble viewing videos from there in Firefox. Thanks, Craig Reno UCS Student Technician	Add Attachment
Jared Petersen	Feb 04, 2014 09:45 AM	Left VM	Add Attachment
Craig Reno	Feb 03, 2014 11:18 AM	Left vm	Add Attachment
Lexie Widmer	Jan 31, 2014 04:06 PM	Called, straight to VM.	Add Attachment
Dyl Karbia	Jan 30, 2014 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	Jan 30, 2014 02:38 PM	She will be available at 3:30pm	Add Attachment
Laven Voth	Jan 27, 2014 03:21 PM	Task reassigned to Dyl Karbia.	Add Attachment
Laven Voth	Jan 27, 2014 03:21 PM	Since Dyl didn't assign this to himself, he was working on it while I called.	Add Attachment
Dyl Karbia	Jan 27, 2014 02:15 PM	Called She's available at 3:00pm	Add Attachment
Adam Fyffe	Jan 27, 2014 12:31 PM	Cover is on	Add Attachment
Jared Petersen	Jan 24, 2014 03:37 PM	Left VM	Add Attachment
Meagan Ronningen	Jan 24, 2014 03:09 PM	She was sent a link to view an email that was sent to all staff via email, and cannot open the video. She is using firefox browser on a WOU computer. I had her send me the link, and I followed the link and was able to access perfectly from my computer. She would like someone to come and take a look.	Add Attachment