Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jan 27, 2014 01:32 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081109 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E5400, 2.00GHz, 2M, 800MHz FSB
	Serial No.	BJ955K1	Location	PDR
	CPU	Intel Core 2 Duo T7250(2.00GHz,800MHz,2ML2)
	OS	Unknown	Software	Roxio Creator Dell Edition 9.0, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070637, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 from W#20030387 for Math dept
	Wired NIC	00:21:9B:F1:AA:22
	Wireless NIC	00:22:FB:39:0C:C0

TECHS	Submitted by	Meagan Ronningen	Contact	mronningen12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jan 27, 2014 03:02 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jan 27, 2014 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 27, 2014 03:02 PM	Check Shondra's office the problem with her monitor not displaying any image was the VGA cable wasn't properly connected.	Add Attachment
Alyssa Little	Jan 27, 2014 02:30 PM	Called back, will be available today till 5 or tomorrow 10:30-12 Would prefer to be contacted at 88142 if you have any more questions.	Add Attachment
Dyl Karbia	Jan 27, 2014 02:17 PM	left VM	Add Attachment
Meagan Ronningen	Jan 27, 2014 01:32 PM	This is a loaner laptop, and when she tries to use the computer, the screen enters power save mode, and when she has tried to select a source, the computer will not respond. Has tried to restart the computer. Someone will be in the office today until 5PM	Add Attachment