Service Request Ticket - # 52839

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2014 02:20 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20100250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8937KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4F:94


TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public

Entered by Date Memo
Lexie Widmer Feb 25, 2014 03:28 PM
We were able to meet with a couple of the Bio
faculty to figure out Turning Point and such. 
Baumgartner, Bledsoe, and Snyder helped
troubleshoot.  The wireless pointer usb and the
Turning point receiver usb sometimes conflicted
with each other, but in certain ports, it worked.
 We agreed to talk to Nathan about getting a new
computer and new wireless mouse.  
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Adam Fyffe Feb 05, 2014 12:25 PM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 05, 2014 12:25 PM
met and went over TP.  the wireless pointer and
poll taker work but only in a certain order on the
front of the comp with the usb ports.  They said
to hopefully look into it again over spring break
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Jared Petersen Feb 05, 2014 09:13 AM
Task reassigned to Adam Fyffe.
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Alyssa Little Feb 04, 2014 03:03 PM
****This is an email****
Hi there,
 
we have a faculty member who will meet you in NS
103 tomorrow from 12-1 to demonstrate the
TurningPoint issues we've been having. Please let
me know if this time doesn't work for you and
we'll make different arrangements.
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Adam Fyffe Feb 04, 2014 09:41 AM
On their website it says that pointer needs the
mini usb inserted into the comp.  It has the
drivers also
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Lexie Widmer Feb 03, 2014 01:07 PM
*sorry, their wireless mouse isn't working.  
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Lexie Widmer Feb 03, 2014 01:05 PM
Their wireless mouse isn't.  
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Lexie Widmer Feb 03, 2014 01:04 PM
Task reassigned to UCS Tech.
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Lexie Widmer Feb 03, 2014 01:04 PM
Task reassigned to UCS Tech.
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Lexie Widmer Feb 03, 2014 01:04 PM
Turning point is still not working. It's not
responding or recognizing the equipment.  

I asked if we could coordinate with one of their
people to meet/troubleshoot with the equipment in
question.  
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Adam Fyffe Jan 30, 2014 09:24 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 30, 2014 09:24 AM
Newest version is installed due to MS2010 not
compatible with TP2008
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Adam Fyffe Jan 28, 2014 09:02 AM
I will fix Thursday around 8
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Adam Fyffe Jan 28, 2014 08:34 AM
Task reassigned to Adam Fyffe.
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Lori Burgeson Jan 27, 2014 02:20 PM
Uninstall the latest TurningPoint software on the 
machine in NS 103 and install an older version 
called TurningPoing 2008

Installer:  
T:\TurningPoint\Turning2008\TurningPoint
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