Service Request Ticket

Service Request Information

CONTACT	Name	Haberman, Karen	Date	Jan 27, 2014 04:07 PM
	Department	Natural Science Division	Phone	88478
	Location		Email	habermk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130550 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334GDV30	Location	Loaner Shelf
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software
	Wired NIC	68:5B:35:B2:81:0D
	Wireless NIC	60:03:08:EB:DE:90
	Bluetooth NIC	60:03:08:EB:DE:91

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 28, 2014 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 18, 2014 08:38 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Feb 18, 2014 08:38 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Feb 17, 2014 04:27 PM	System imaged and configured. Adobe DreamWeaver CS6 install in progress.	Add Attachment
Tricia Flaherty	Feb 04, 2014 04:38 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 04, 2014 04:38 PM	she is also getting Apple keyboard and addt'l software(not part of GFA funds). software to be installed: T:\Adobe Dreamweaver\DreamweaverCS6 T:\5. Mac Software\Parallels\ParallelsDesktopforMACv9 T:\3.OS\Windows7\win7pro-Haberman_NS_MBP13.txt	Add Attachment
Sarah Pettigrew	Jan 27, 2014 04:07 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Karen Haberman in NS 001. The WOU # of the new laptop is 20130550. The WOU # of the old laptop is 20080372.	Add Attachment