Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 27, 2014 04:19 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110710 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH3PS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786
	Wired NIC	18:03:73:50:6A:E2

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 28, 2014 08:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 28, 2014 08:59 AM	she now has admin rights	Add Attachment
Adam Fyffe	Jan 28, 2014 08:13 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Jan 28, 2014 07:22 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jan 28, 2014 07:22 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Dave Diemer	Jan 27, 2014 04:57 PM	Task reassigned to Lori Burgeson.	Add Attachment
Dave Diemer	Jan 27, 2014 04:57 PM	reassigning to Lori.	Add Attachment
Alyssa Little	Jan 27, 2014 04:19 PM	**This is an email** Shelby Morgan is unable to install our database software on her new computer. It is require admin authority. Can she be given authority to install/remove software. WOU ID number: 20110710 She is currently working on time sensitive data so it is important to resolve as soon as possible. Thank you	Add Attachment