Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Jan 28, 2014 10:11 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101024 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	5HV25Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:64:3C
	Wireless NIC	A0:88:B4:1A:48:AC
	Bluetooth NIC	68:A3:C4:47:23:C8

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 28, 2014 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 28, 2014 02:28 PM	Deleted printers from registry, they automatically reappeared in devices and printers menu, worked fine after that.	Add Attachment
Craig Reno	Jan 28, 2014 02:09 PM	Task reassigned to Craig Reno.	Add Attachment
Jared Petersen	Jan 28, 2014 11:28 AM	Task reassigned to UCS Tech.	Add Attachment
Jennifer McCarroll	Jan 28, 2014 10:11 AM	Says portal is unknown. This is the first computer on the left side of the room.	Add Attachment