Service Request Ticket - # 52856

Service Request Information

CONTACT Name Hoffman, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2014 12:02 PM
Department Creative Arts/Art Phone 88248
Location Email hoffmak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120143[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLH28V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:87:06

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 28, 2014 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 28, 2014 04:00 PM 
Check Kim's  office and connected the network
printer to his IMAC.
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Dyl Karbia Jan 28, 2014 03:05 PM 
He's available at 3:15pm
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Craig Reno Jan 28, 2014 02:56 PM 
Task reassigned to Dyl Karbia.
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Craig Reno Jan 28, 2014 02:09 PM 
Task reassigned to Craig Reno.
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Alyssa Little Jan 28, 2014 12:02 PM 
****This is an email****
unable to connect to printer.


On Tue, Jan 28, 2014 at 11:38 AM, UCS
ServiceRequest  wrote:

    Michael,

    When you hit file>print and select the
printer, what error do you see?

    Let me know!


    On Tue, Jan 28, 2014 at 11:37 AM, Michael
Hofmann  wrote:

        The computer 20120143[Edit Inv] which is in the
third row 2nd one in from the end is not connected
to the printer, and will not connnect.

        Mike Hofmann
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