Service Request Ticket

Service Request Information

CONTACT	Name	Snyder, Jeffrey	Date	Jan 28, 2014 12:42 PM
	Department	Natural Science/ Biology	Phone	88224
	Location		Email	snyderj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8937KN1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:4F:94

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Alyssa Little	Jan 29, 2014 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alyssa Little	Jan 29, 2014 02:08 PM	Refer to duplicate request 52839	Add Attachment
Alyssa Little	Jan 29, 2014 02:06 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jan 29, 2014 02:05 PM	Jeff Snyder just called again and said that turning point 2008 is still not working, neither is the slide advancers or the wireless mouse as well as the mouse on the keyboard.	Add Attachment
Dyl Karbia	Jan 28, 2014 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 28, 2014 02:58 PM	Installed Turning point 2008 the computer located in room 103.	Add Attachment
Craig Reno	Jan 28, 2014 02:57 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Jan 28, 2014 12:53 PM	Refer to SR 52839.	Add Attachment
Alyssa Little	Jan 28, 2014 12:42 PM	Computer in NS 103 recently had work done on it, and it no longer has the Turning Point 2008 software that the professors need to have students use clickers in class. Also his USB plug in logitech slide advancer is no longer working on the computer either. There is a class in the room now, and he said he thinks it gets out in about 15 minutes but isn't sure of the entire schedule for that classroom.	Add Attachment