Service Request Ticket - # 52858

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2014 02:09 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120135[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLK08V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8D:E2

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 28, 2014 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 28, 2014 03:02 PM 
Check the computers having problem printing from
the network printers in NS2167.The printer driver
was corrupt. In so doing I uninstalled and
reinstalled the right driver on the system.
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Dyl Karbia Jan 28, 2014 02:16 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Jan 28, 2014 02:09 PM 
Multiple students in the NS 216 lab aren't able to
connect their computers to the printer.

Printer WOU# 20110216[Edit Inv]
There are multiple computers experiencing this
issue, but one of them is 20120135[Edit Inv]

The student I spoke to was Lindsey Anderson
(lianderson10@wou.edu)
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