Service Request Ticket

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Service Request Information

CONTACT	Name	Ward, Pam	Date	Jan 28, 2014 03:27 PM
	Department	College of Education	Phone	89292
	Location		Email	wardp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121225 (opens in a new window)	Bldg/Room	RWEC 252
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV1F9DNML	Location	student worker
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D6:6A:CE
	Wireless NIC	EC:35:86:48:A7:D8
	Bluetooth NIC	EC:35:86:48:A7:D9

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 13, 2014 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 13, 2014 04:20 PM	Copied music on to her computer.	Add Attachment
Craig Reno	Feb 13, 2014 03:31 PM	Found music and copied it to a flash drive. Will meet her at 4 to put it on computer.	Add Attachment
Craig Reno	Feb 12, 2014 01:44 PM	Task reassigned to Craig Reno.	Add Attachment
Bryan Plasker	Feb 12, 2014 01:42 PM	Available 2/12/14 until 3:30 PM Available 2/13/14 after 2PM Both days she would like to be contacted by cell phone to make sure she is in her office. Cell #: 503 949 7567	Add Attachment
Jared Petersen	Feb 12, 2014 08:46 AM	Emailed for availability.	Add Attachment
Craig Reno	Feb 11, 2014 04:21 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Feb 11, 2014 02:04 PM	Left VM	Add Attachment
Jared Petersen	Feb 11, 2014 10:43 AM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	Feb 04, 2014 03:38 PM	**This is an incoming email** Yes I am able to log in now. I think I need to wait until next week to do the itunes migrate. I can be available after 12:30 on M/W and after 2:00 on T/Th. Thanks, Pam	Add Attachment
Lexie Widmer	Feb 04, 2014 01:02 PM	Emailed asking for availability	Add Attachment
Lexie Widmer	Feb 04, 2014 01:00 PM	I talked to one of her office-mates, it sounded like the login issue has self-resolved. Now it's just the Itunes transfer.	Add Attachment
Jared Petersen	Feb 04, 2014 11:20 AM	Left VM	Add Attachment
Craig Reno	Feb 03, 2014 11:20 AM	Left vm	Add Attachment
Dyl Karbia	Jan 30, 2014 04:41 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jan 30, 2014 02:46 PM	She can't get past the log in screen now. She types in her password and it shakes no and doesn't let her in. She would like someone to call on Monday to check for her availability.	Add Attachment
Adam Fyffe	Jan 29, 2014 09:04 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Jan 29, 2014 09:04 AM	Passing this over because if you cant make it today she is available when your in tomorrow.	Add Attachment
Lexie Widmer	Jan 28, 2014 04:02 PM	She would also like Mavericks installed. Trisha advised to not use our apple id; Pam wasn't sure if she can use her personal one. Trisha recommended downloaded Mavericks onto a usb/cd and installing it that way.	Add Attachment
Lexie Widmer	Jan 28, 2014 03:27 PM	Tomorrow, she is available after 1:00. Thursday, after 2.	Add Attachment
Lexie Widmer	Jan 28, 2014 03:27 PM	She would like help transferring some Itunes items from her old computer in 209 to her new computer in 204. The department uses these files for classes.	Add Attachment