Service Request Ticket - # 52864

Service Request Ticket - # 52864

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jan 29, 2014 08:04 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Tracking

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Lab Attendant	Jan 29, 2014 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lab Attendant	Jan 29, 2014 10:39 AM	I've added ink on both the printers. -Samrid	Add Attachment
Katie Halvorson	Jan 29, 2014 10:05 AM	She now says that the same printer needs black ink.	Add Attachment
Katie Halvorson	Jan 29, 2014 09:28 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 29, 2014 09:28 AM	**This is an email** This is the third email to you. This printer needs a maintenance kit. Please do not close this service request	Add Attachment
Max McEvilly	Jan 29, 2014 09:27 AM	Task reassigned to Lab Attendant.	Add Attachment
Adam Fyffe	Jan 29, 2014 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 29, 2014 09:26 AM	lab attendant is installing it now	Add Attachment
Adam Fyffe	Jan 29, 2014 09:25 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 29, 2014 09:07 AM	Task reassigned to Lab Attendant.	Add Attachment
Katie Halvorson	Jan 29, 2014 09:06 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 29, 2014 09:06 AM	**This is an email** Don't close this please. This printer needs a maintenance kit	Add Attachment
Adam Fyffe	Jan 29, 2014 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 29, 2014 09:03 AM	it was unjammed and gave Angie a printout of the supplies page to order a new Maintenance kit, its at about 15%	Add Attachment
Katie Halvorson	Jan 29, 2014 09:03 AM	**This is an email** The tech looked at this printer and said it needs a maintenance kit.	Add Attachment
Adam Fyffe	Jan 29, 2014 08:49 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Jan 29, 2014 08:04 AM	**This is an email** Good Morning, One of the printers in the WUC Computer Lab 20130056 is saying it has a jam. I cannot find any jam. Please send someone over to fix this. Thank you! Angie Barry	Add Attachment