Service Request Ticket

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Service Request Information

CONTACT	Name	Callero, Peter	Date	Jan 30, 2014 12:13 PM
	Department	Social Science	Phone	88352
	Location		Email	callerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120648 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80K0DNML	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:A4:B5:AC
	Wireless NIC	8C:2D:AA:4B:6A:A7
	Bluetooth NIC	8C:2D:AA:4B:6A:A8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 11, 2014 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 11, 2014 02:22 PM	Left him a note for him to call us if he needs anything else.	Add Attachment
Lexie Widmer	Feb 11, 2014 02:22 PM	Re-imaged his computer, added printers, and made him an admin.	Add Attachment
Lexie Widmer	Feb 11, 2014 12:20 PM	Task reassigned to Lexie Widmer.	Add Attachment
Adam Fyffe	Feb 05, 2014 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 04, 2014 10:16 AM	Called and left vm about him not being around much today and tomorrow but if you want you can grab his computer in his office. Email him if you have any questions he says.	Add Attachment
Adam Fyffe	Feb 04, 2014 09:32 AM	left vm	Add Attachment
Alyssa Little	Feb 03, 2014 04:15 PM	He called and had a bunch of questions. If you had to take his laptop to reimage it? How long you would you need to take his laptop? How would he go about getting a loaner? Should he get a loaner? Ect. He wants you to call him back 88352	Add Attachment
Adam Fyffe	Feb 03, 2014 08:35 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Jan 31, 2014 04:23 PM	Left VM asking for availability for next week.	Add Attachment
Katie Halvorson	Jan 30, 2014 01:58 PM	**This is an email** 3:30 - 4:30 today or 3:00 - 3:30 on Friday. These are good times for him.	Add Attachment
Lori Burgeson	Jan 30, 2014 01:02 PM	He will need a loaner iMac while this takes place. Make sure to mount network drives for him and install any needed printers on the loaner	Add Attachment
Katie Halvorson	Jan 30, 2014 12:13 PM	**This is an email** I would like to have my Mac re-imaged so that I can use my own personal App Store ID. My machine # is 201200648. Thanks	Add Attachment