Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jan 30, 2014 01:59 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130484 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F39CFZ1	Description	Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
	Serial No.	F39CFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C2:4E:4E

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Mar 26, 2014 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 18, 2014 01:41 PM	Task reassigned to Nathan Sauer.	Add Attachment
Lori Burgeson	Feb 18, 2014 01:41 PM	Computer has been imaged and is ready to go. Tested usb ports and loaded all necessary drivers. Computer is located in ITC 009 across from restroom.	Add Attachment
Lori Burgeson	Feb 05, 2014 09:34 AM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Feb 04, 2014 05:38 PM	Task reassigned to UCS Tech.	Add Attachment
Sarah Pettigrew	Jan 30, 2014 01:59 PM	NEW EQUIP SETUP: A Dell smart classroom computer needs to be setup and delivered to Nathan Sauer in ITC103. The WOU # is 20130484. This is a new model and form factor so it may need a modified smart classroom image. The computer is on the shelves across from the restroom in ITC 009.	Add Attachment