Service Request Ticket - # 52886

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2014 04:46 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080323[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
Serial No. G88343TNXYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0067422

Wired NIC 00:1F:5B:3A:BE:08


Bluetooth NIC 00:22:41:CE:42:2D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 04, 2014 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 04, 2014 02:34 PM 
Laven and I took a stroll over to APSC to bind the malfunctioning 
MIDI station, it apparently likes Laven more than me, since it 
actually accepted his password and bound to the domain. Should 
work fine now.
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Craig Reno Feb 03, 2014 09:31 AM 
Put newly imaged hard drive into 20080323[Edit Inv], network accounts are 
still unable to log in. OS 10.5 directory utility would not recognize 
me as an admin, so I was not able to change the name and bind it 
to the network.
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Craig Reno Feb 03, 2014 08:02 AM 
Task reassigned to Craig Reno.
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Craig Reno Jan 31, 2014 02:01 PM 
Task reassigned to UCS Tech.
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Craig Reno Jan 31, 2014 01:59 PM 
Have a new hard drive currently being set up with the MIDI Lab 
image on Tom's old desk. Will just need to take hard drive 1 out 
and put it into 2008323.

An ancient password and rebinding the machine got the other one 
to work properly.
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Craig Reno Jan 31, 2014 09:11 AM 
20080323[Edit Inv] has a dead hard drive. Will need to see if Laven has that 
lab image saved somewhere, and find a new hard drive.

20080322[Edit Inv] says network accounts are available, but will not let me 
log in, admin account isn't working either.
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Craig Reno Jan 31, 2014 08:21 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Jan 30, 2014 04:46 PM 
****This is an email****
To whom it may concern,
My name is Drew Swatosh and I have been put in
charge of the MIDI lab computers. Some of the
computers in the lab are having log in issues.
Computer 20080323[Edit Inv] is not even letting student get
to the log in screen, it is just flashing a grey
folder with a question mark inside of it, and
computer 20080322[Edit Inv] is letting students get to the
log in screen, but not log in. I hope this is helpful.
Sincerely,
Drew Swatosh
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