Service Request Ticket - # 52889

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2014 08:59 AM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120592[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL129180 Location PDR

Model 8870/DN Hostname hc-advil
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.64.67 Ink/Toner Refill

Wired NIC 9C:93:4E:14:D5:C2

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 31, 2014 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 31, 2014 03:43 PM 
rebooted the printer a bunch and the error went away
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Megan Thibeault Jan 31, 2014 09:07 AM 
Called and asked them to turn off the machine.
Will go get it soon to work on it at my desk
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Megan Thibeault Jan 31, 2014 09:05 AM 
Printhead fault issue
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Jennifer McCarroll Jan 31, 2014 08:59 AM 
It is reading error code 91,720.00;25733 and when
they push any button, it turns off. 
In office today until 5pm. 
Cannot print students forms and appoint
confirmations without this.
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