Service Request Ticket - # 52893

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2014 11:55 AM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110777[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 9DS1QS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085288, Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20110777 SPET2018 order7834; TRANSFERRED for Patti Johnson to new W#20150202: Snagit WIN v11.0(upg from 6.2) from VISA2012003085, SPSS Statistics Premium Faculty PACK term license(12mnth) (installed as v21) from orig.P0089807 renewed on P0097583(expires MAY2016),

Wired NIC 18:03:73:1C:0E:F6

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 03, 2014 10:23 AM 
Task reassigned to Craig Reno.
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Craig Reno Feb 03, 2014 10:23 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 03, 2014 10:23 AM 
The ethernet cord was missing the clip allowing it to move slightly, 
and when it moved it lost most of the connections on the machine. 
It could still browse the internet and do a few other things, but it 
was very slow. Things like network drives were not working at all. 
Moving the machine slightly killed the connection altogether, 
Plugging the cord securely into the machine caused everything to 
work properly again.
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Katie Halvorson Feb 03, 2014 08:36 AM 
She called and would like to know when someone can
look at her computer.

503-420-9066
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Shandelle Plasker Jan 31, 2014 03:15 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shandelle Plasker Jan 31, 2014 03:15 PM 
Called back and she is available Monday from 9 to
5. She would also liked she be contacted by phone.
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Alyssa Little Jan 31, 2014 11:55 AM 
Rebooted computer because it was having issues
opening any Microsoft apps and now it won't open
word or access I drive.

Needs help asap.
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