Service Request Ticket

Service Request Information

CONTACT	Name	Schepige, Adele	Date	Jan 31, 2014 04:38 PM
	Department	College of Education	Phone	88485
	Location		Email	schepia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090312 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HFN6CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN6CK1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	UPGRADED to WIn7Pro on P0086971 SEPT2012(original:WIndows VistaBus32bit downgraded to WIN XPProSP3), MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:4D:F3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 04, 2014 01:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 04, 2014 01:45 PM	Cable was loose, so the second monitor was not showing up. Tightened it up and got it to show the desktop, made word open on the main monitor.	Add Attachment
Craig Reno	Feb 03, 2014 08:02 AM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Jan 31, 2014 04:38 PM	**This is an email** So here is what is happening. When I open Word it automatically moves to the monitor on the left. Everything else when opened goes to the monitor on the right. The monitor on the left will not show any Word documents. The monitor is on. I can view everything that comes up on the monitor on the right. I cannot get Word to move to the other monitor so I can see documents. All hookups appear to be in the right place. If you want to work on it Monday- go ahead. i am off campus most of the day. The ED office can let you in. I will send them an email just in case.. Tuesday- i will be here about 1 pm and have a meeting at 3:30. Wed. I am in class 8-11, 1-4.	Add Attachment