Service Request Ticket - # 52902

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2014 09:50 AM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070566[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. fy8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0076330

Wired NIC 00:1A:A0:7B:4A:11

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 03, 2014 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 03, 2014 10:51 AM 
Video was not running on Firefox or internet explorer, tried to find 
a browser plugin for Firefox that would allow it to play, but the few I 
tried did not work. Luckily it would play fine in Chrome, which 
seemed to be an acceptable solution.
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Craig Reno Feb 03, 2014 10:35 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Feb 03, 2014 09:50 AM 
When he tries to watch a presentation from the
library website, he click on the link and then an
error comes up and says "no video with supported
format found"  He goes to another computer and
there is no issue loading it there.  He was able
to watch one but now he can't.

He restarted the computer as well. 

88271
ADMIN 202
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