Service Request Ticket - # 52905

Service Request Ticket - # 52905

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Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Feb 03, 2014 01:21 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071019 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	CNDY204410	Location	PDR
	Model	CB516A	Hostname	mini-cooper.wou.edu
	Notes	IP:140.211.115.54	Ink/Toner Refill
	Wired NIC	00:1E:0B:16:35:6C

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 04, 2014 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 04, 2014 03:11 PM	I created a new task for Janessa. Printing from Banner is completed.	Add Attachment
Lexie Widmer	Feb 04, 2014 01:32 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Feb 04, 2014 01:32 PM	Lenore can print again. Let her know if it's a Banner -related issue that she can call Mike Soukup. I'll head over to check out Janessa's situation.	Add Attachment
Katie Halvorson	Feb 04, 2014 10:39 AM	Also, Janessa Raabe can't print to CA-minicooper.	Add Attachment
Katie Halvorson	Feb 04, 2014 10:07 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 04, 2014 10:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Feb 04, 2014 10:07 AM	She is having the same problems today--not printing Banner reports. She can't see that anything is waiting in the queue.	Add Attachment
Lexie Widmer	Feb 03, 2014 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 03, 2014 03:59 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Feb 03, 2014 03:59 PM	That fixed it.	Add Attachment
Lexie Widmer	Feb 03, 2014 02:56 PM	Task reassigned to Samrid Aryal.	Add Attachment
Lexie Widmer	Feb 03, 2014 02:56 PM	Talked to Mike Soukup; he checked the print queue which was stalled, and resumed it.	Add Attachment
Lexie Widmer	Feb 03, 2014 02:55 PM	Everything prints okay, except from the banner generated page. She's trying to print to WOU-CART aka CA-mini-cooper.	Add Attachment
Lexie Widmer	Feb 03, 2014 02:11 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Feb 03, 2014 01:21 PM	She can't print from Banner. Printer name: Bart. Mini cooper Rice Auditorium: room 102 Computer WOU #:20090311 Other files are able to print from this computer to this printer, and from other computers to this printer. She is specifically having issues printing an FWRPLOG file.	Add Attachment Public