Service Request Ticket - # 52910

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2014 03:44 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100786[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV504552 Location PDR

Model P8860/DN Hostname apsc2.wou.edu
Notes 140.211.64.14 Metered Pin:9483 PAGEPACK Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:4A:ED

TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 17, 2014 02:19 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Feb 17, 2014 02:19 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 17, 2014 02:19 PM 
Missing:  document name that was trying to be 
printed, name of user

Not seeing any print that was 34 print credits.  
These credits were never deducted from this user's 
account.
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Bryan Plasker Feb 03, 2014 03:44 PM 
Username:mpughmanley
V#:00305307
Email:mpughmanley@mail.wou.edu
Print Credits: Has: 102 credits
               Lost: 34 credits
               New total after reimbursement: 136
Printer: APSC101
WOU#: 20100786[Edit Inv]
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Public