Service Request Ticket

Service Request Information

CONTACT	Name	Cotton, Avery	Date	Feb 04, 2014 08:07 AM
	Department	Natural Science Division	Phone	89708
	Location		Email	cottona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110880 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GH35V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, TRANSFERRED from W#20080035[MathType v6.8 WIN from VISA2012003280], Adobe Acrobat XI Pro (v.11) from P0089946; Geometer's Sketchpad Version 5 - Computer School/Institution license from VISA2015005193 MAR2016
	Wired NIC	18:03:73:26:33:8F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jared Petersen	Feb 11, 2014 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Feb 11, 2014 11:24 AM	Task reassigned to Self Resolved.	Add Attachment
Jared Petersen	Feb 11, 2014 11:24 AM	Went over, fixed itself.	Add Attachment
Katie Halvorson	Feb 11, 2014 10:38 AM	He is available 10 till 1150 today and wed and Thursday	Add Attachment
Meagan Ronningen	Feb 05, 2014 11:35 AM	Technician missed him, and he is ill today, but would like to aim to get that looked at on Monday between 10 and 12.	Add Attachment
Jared Petersen	Feb 05, 2014 11:07 AM	Left VM	Add Attachment
Katie Halvorson	Feb 04, 2014 08:09 AM	88994 is his number and MNB 134 is his location. He is around between 10-12 today.	Add Attachment
Katie Halvorson	Feb 04, 2014 08:07 AM	Monitor number 2 doesn't work. He tried checking all the connections and everything is plugged in. He tried the control panel recognition and it doesn't even notice that it is there--it doesn't assign a number to the screen. The other one is working fine so it is specifically just the second monitor. 20110997 is the one not working.	Add Attachment